Frequently asked questions
How long does delivery take?
Delivery time depends on the artwork type and size:
- Metal Art Frame (20×30, 24×36 in): 5–9 business days
- Canvas – Extra Large (30×60, 40×60 in): 5–8 business days
- Canvas – Medium (16×24 – 24×36 in): 5–8 business days
Please note that delivery time may vary slightly depending on location, weather, or carrier logistics.
What if my artwork is damaged in transit?
If your artwork arrives damaged, please notify us within 30 days of delivery.
Attach clear photos showing the entire piece, and we’ll arrange a free reprint and reshipment.
Can I return or exchange my artwork?
We replace or refund artworks that arrive damaged, misprinted, or defective.
Returns or refunds for change of mind or wrong selections are not available.
I entered the wrong shipping address. What should I do?
If your order has not yet shipped, we can update the address.
Once shipped, changes are not possible.
If the parcel is returned due to an incorrect address, reshipping costs are the customer’s responsibility.